Resolved -
The issue has been resolved. On some Windows machines, local DNS caching is causing an issue with Excel connectivity. To fix this please uninstall and re-install the excel add-in. You will not lose any work or progress while doing so.
We sincerely apologize for causing a disruption in your day.
Jul 27, 07:59 EDT
Monitoring -
A fix has been implemented and is live. We are monitoring any continuing issues related to excel connectivity.
Jul 26, 10:39 EDT
Identified -
We have identified the DNS level issue causing larger requests from our Excel application to fail. We are implementing a fix and users should see this issue resolved in approximately 30 minutes.
Jul 26, 10:34 EDT
Investigating -
We are currently investigating an issue that is impacting our Excel connectivity. This issue is affecting a small percentage of our clients and we are actively working to address the problem. Please follow our status page(https://status.ycharts.com/) to subscribe to our future updates. We sincerely apologize for the inconvenience and will post updates when we have an ETA on a solution.
Jul 26, 09:59 EDT